Automatically capture accurate patient information at order entry, drastically cutting errors, time, and paperwork.
LabXchange® is having immediate value helping labs and healthcare organizations manage a full compendium of tests. Collect clean patient data upfront to catch problems early and avoid rework later.
LabXchange is a game-changer
“On average respondents say that 35% of all denied claims result directly from inaccurate patient identification or inaccurate/incomplete patient information, costing the average healthcare facility $1.2 million per year.”
Source: AHIMA
“For a high complexity, high-throughput diagnostic lab, an efficient workflow is critical. Leveraging the integrated features of FrontRunnerHC’s LabXchange at patient intake increases the accuracy of every order, capturing the correct patient demographics and insurance information, making every process involving patient information much more efficient. It’s simply too costly to risk having inaccurate information at intake."
- Kyle Koeppler, President, nuCARE Medical Solutions, Inc.
"We initially used LabXchange to expedite the COVID testing process and realized it could be scaled for many other testing needs. We have now introduced it to modernize the data capture process for newborn screening, a public health service available to all infants in Kansas shortly after birth. Shifting from a paper-based form to an easy-to-use automated tool to accurately capture the required information eliminates delays and disruption from incomplete forms or illegible handwriting."
- Paul Harrison, Laboratory Deputy Director, Kansas Department of Health & Environment
Capabilities
Insurance & Demographic Verification
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Capture patient demographic info & verify insurance eligibility or discover missing insurance at order entry
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Access to the most payers in the industry for accurate patient info
Pre-adjudication
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Comply with medical policy & streamline prior authorization process
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Help ensure patient gets the correct test at the right time
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Test Tracker & Expediter
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Track order or kit status
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Enable a digital chain of custody
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Easily barcode specimen container & send in for testing
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Manage complex testing cadences
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Interoperability between the EHR & LIS
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Connectivity with client's EHR to expedite the lab ordering process
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Electronically submit info to the lab, LIS, or state epidemiology
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Quick implementation & ability to scale
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Patient Management & Communications
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Enable patient outreach with ability to tailor messaging
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Support direct-to-consumer strategies
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Allow patients to view test results, order tests, & make payments online
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Multiple methods of patient registration, including QR code, link, or roster upload
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Optimization Dashboard & Customization
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Leverage PowerBI & historical lab & administrative data for actionable insights to optimize your lab business
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Customizable for your workflow
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Create tailored ask at order entry (AOE) questions
Continual product development innovations in progress; contact us for more details.
“LabXchange not only helps streamline the process at the front end with order entry but also at the back end by helping to ensure that all the samples go into the lab with the right patient data.”
-John (JD) Donnelly, CEO, FrontRunnerHC
How LabXchange works
This vendor-agnostic electronic order entry system enables the automated capture and verification of patient information at the time a healthcare service or lab test is performed. It then transfers the information through integration into the client’s lab information management system (LIMS). LabXchange can be used for COVID test management as well as your full compendium of tests like point-of-care testing for infectious diseases and newborn screenings and more.
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Register people for a test by uploading a roster prior to their arrival or manually entering their information as they arrive. Additionally, they can scan a QR code to register themselves. Their insurance & demographic info can be captured during this process.
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At the time the test is performed, securely capture patient info via a scan of a driver’s license or state ID & instantly verify their insurance eligibility if you have opted for that feature. You can then take a photo of their (or their guarantor's) insurance card using the camera on your mobile device.
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After the test is performed, the person's information can be submitted electronically to the lab, LIS, or state epidemiology and the specimen container can be barcoded and sent in for testing. The order status can easily be tracked.
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Once the lab has finished testing the specimen, the test results can be sent to the patient in realtime via text or email using the PatientXchange solution which is included with LabXchange.
PatientXchange included
How it works with LabXchange
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Enables patient communication via texts or emails with the ability to tailor messaging
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Allows you to notify patients when test results are available for instant viewing
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Gives patients the ability to register prior to test via QR code or link, if desired
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Can save patient information to expedite order entry
Industry accolades and certifications
NAMED ONE OF AMERICA'S FASTEST-GROWING PRIVATE COMPANIES
TOP REVENUE CYCLE COMPANIES TO KNOW
TOP 10 REVENUE CYCLE MANAGEMENT SOLUTION PROVIDERS
Contact us to get started
Accurate patient demographic and insurance information is a crucial first step to ensure the rest of the process goes smoothly. We find the errors early and fix them.
Call us: (508) 746-5500
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