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SUPER-CLEAN ORDER OPTIMIZATION PLATFORM FOR ACCURATE PATIENT INFO FROM THE START
Collect clean patient data upfront

Automatically capture accurate patient info at order entry or anytime during the lab accessioning process
Avoid wasting time & money & avoid care delays

With on-demand access to all the patient info you need, you can manage & expedite your full test menu while helping to ensure that ordered tests will be covered by insurance & the patient gets the care they need. Through data transparency, avoid unreimbursed care & strengthen the dialogue with your clients & patients to improve the experience for everyone.

Capture accurate patient information upfront

LabXchange is a game-changer

35% of all denied claims result from inaccurate patient information

“On average respondents say that 35% of all denied claims result directly from inaccurate patient identification or inaccurate/incomplete patient information, costing the average healthcare facility $1.2 million per year.” 

Source: AHIMA

“For a high complexity, high-throughput diagnostic lab, an efficient workflow is critical. Leveraging the integrated features of FrontRunnerHC’s LabXchange at patient intake increases the accuracy of every order, capturing the correct patient demographics and insurance information, making every process involving patient information much more efficient. It’s simply too costly to risk having inaccurate information at intake."
- Kyle Koeppler, President, nuCARE Medical Solutions, Inc.

"We initially used LabXchange to expedite the Covid testing process and realized it could be scaled for many other testing needs. We have now introduced it to modernize the data capture process for newborn screening, a public health service available to all infants in Kansas shortly after birth. Shifting from a paper-based form to an easy-to-use automated tool to accurately capture the required information eliminates delays and disruption from incomplete forms or illegible handwriting."

- Paul Harrison, Laboratory Deputy Director, Kansas Department of Health & Environment

Capabilities

Demographic Verification

Demographic Verification

Eligibility Verification

Eligibility Verification

Lab Order Entry

Lab Order Entry

Insurance Disovery

pre-adjudication
optimization dashboard

Pre-adjudication

Insurance and demographic verification

Accession Routing

Financial Disposition

Financial Disposition/
Propensity to Pay

Patient management and communications

Patient Results
Deliv
ery

(Available through PatientXchange, included with LabXchange)

Interoperability between the EHR and LIS

Interoperability with your EHR, LIS, or billing system

Continual product development innovations in progress; contact us for more details.

PatientXchange included

How it works with LabXchange

  • Enables patient communication via texts or emails with the ability to tailor messaging

  • Allows you to notify patients when test results are available for instant viewing

  • Gives patients the ability to register prior to test via QR code or link, if desired

  • Enables patients to order direct-to-consumer tests & make payments if applicable

  • Can save patient information to expedite order entry

LabXchange not only helps streamline the process at the front end with order entry but also at the back end by helping to ensure that all the samples go into the lab with the right patient data.

-John (JD) Donnelly, CEO, FrontRunnerHC

Immediate value with LabXchange

  • Financial performance improved & unreimbursed tests reduced

  • Patient & physician experience enhanced

  • Staff efficiency & lab throughput optimized

  • Lab scalability & test volume increased without further investment

Industry accolades and certifications

FrontRunnerHC Core Certified
FrontRunnerHC HIPAA certified
FrontRunnerHC Soc 2 certified
FrontRunnerHC HIPAA Compliant
CIO most promising healthcare solutions providers
FrontRunnerHC Inc 5000

NAMED ONE OF AMERICA'S FASTEST-GROWING PRIVATE COMPANIES

FrontRunnerHC Becker's top revenue cycle companies to know

TOP REVENUE CYCLE COMPANIES TO KNOW

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TOP 10 REVENUE CYCLE MANAGEMENT SOLUTION PROVIDERS

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