Our highly skilled team helps you untangle the most complex billing problems
Dedicated assistance from our healthcare claims processing specialists
We are adept at resolving complicated billing-related issues like insurance verification or the accurate understanding of a patient’s financial responsibility. Our experts will act as part of your team, tailoring the service to your needs. They will personally review all the issues that require manual investigation and can post the accurate data back into your billing system, allowing you to quickly bill to the highest level of specificity.
Expert support when you need it most
Claims piling up but staff at their limit? White Glove Plus can help. Our in-house billing and insurance specialists have years of hands-on experience in resolving the kind of complex patient demographic and insurance issues that threaten medical and laboratory billing reimbursement. White Glove Plus is like having your own extended team to process your most challenging claims with speed and accuracy while keeping your overhead costs in-check. The result – happier staff and a healthier bottom line.
How White Glove Plus can help your organization
and adjust to volume changes without HR challenges
Give time back to your staff
to allocate to more value-added tasks
and maximize reimbursements
and rework to a minimum
White Glove Plus in action
An independent national lab needed to balance their staff’s time as they juggled two pressing needs: the backlog of complex claims that required further review and the management of claims denials from CPT code errors. Our White Glove Plus experts jumped in to address their complex claims backlogs, freeing up time for their staff to focus on the coding errors. When a batch of 16,000 claims was sent our way, our team tailored our reimbursement software algorithms to address their specific challenges and conducted thorough manual reviews. Reimbursement issues were found and fixed — like COB errors in which both a Medicare plan and MCO showed as primary and active for the patient. Within short order, the list of 16,000 was resolved with claims going to the right insurance companies for timely filing and accurate bills sent to patients.