OPERATIONS & SUPPORT
—
Training
Manager
FrontRunnerHC is seeking an experienced, people-oriented Training Manager responsible for preparing and facilitating training sessions for FrontRunnerHC’s new hires, employees, and clients for both in-person and virtual settings.
What are the Qualifications?
-
Knowledge about adult learning concepts and theories with the ability to apply them effectively in the classroom environment
​
-
Ability to see big picture and design a comprehensive curriculum
​
-
Previous experience in healthcare
​
-
Strong coaching, people-person, and presentation skills
​
-
Proven success with delivery and evaluation of instructional content that supports a variety of methods of delivery including in-person, online, and virtual
​
-
Prior coaching and mentoring experience
​
-
Strong verbal and written communication skills, as well as presentation skills
​
-
Prior project management skills
What will I do at FrontRunnerHC?
-
Work with internal teams to design and develop training methods, materials, and curriculums
​
-
Partner with business leads to understand current systems and processes and how they affect/impact the people and products to determine training gaps
​
-
Create a Skills Matrix to reflect core knowledge and skills by level and function
​
-
Establish a program that addresses training needs of all levels
​
-
Design and implement a variety of blended learning methods in all training programs, to be applied before, during and after the training event to promote continued education and familiarity
​
-
Establish a monitoring and evaluation system to track and provide reporting on training effectiveness
​
-
Ensure company user guides are updated and aligned with new product releases
​
-
Deliver thorough training to new hires during onboarding
​
-
Provide internal and external training to existing employees and clients upon request
​
-
Create recurring internal and external training as needed in order to keep employees and clients up to date on feature enhancements, changes, and new solutions