Implementation Specialist

FrontRunnerHC is seeking a dynamic Customer Success Manager responsible for managing accounts by allocating appropriate time to high priority goals, requirements and sales opportunities. The ideal candidate must be capable of developing and maintaining executive level relationships through opportunity planning, executive involvement and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers’ needs and challenges and design solutions with lasting meaningful business impact to our customers. A complete understanding of the Healthcare Industry, specifically in the lab space, and EDI is required. Additional responsibilities include: 

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CORE RESPONSIBILITIES

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QUALIFICATIONS & EXPERIENCE

• Strong background in revenue cycle within the lab space

• Previous management/supervisory, collaborative experience preferred

• Proven computer and presentation skills

• Experience in EDI systems, patient access and eligibility a must

• Demonstrated success in achieving client satisfaction through keeping customer commitments, resolving customer problems and exceeding expectations​

• Complete understanding of Healthcare System

• Previous experience with medical software and account management

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