Customer Success Manager

FrontRunnerHC is seeking a dynamic Customer Success Manager responsible for managing accounts by allocating appropriate time to high priority goals, requirements and sales opportunities. The ideal candidate must be capable of developing and maintaining executive level relationships through opportunity planning, executive involvement and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers’ needs and challenges and design solutions with lasting meaningful business impact to our customers. A complete understanding of the Healthcare Industry, specifically in the lab space, and EDI is required. Additional responsibilities include: 

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CORE RESPONSIBILITIES

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• Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth

• Provide follow-up training for new and existing customers

• Apply clear logic on how our software works on our customers

• Use and leverage CRM tools (eg. Salesforce)

• Identify and qualify new business opportunities resulting in new and elevated relationships

• Plan, prioritize and organize tasks based on their business need

• Exhibit flexibility in work schedule to meet customer needs

• Work with internal team to resolve any technical issues and improve product to meet client demands

• Consult with existing customers to recommend new and enhanced services and training that can help best meet their objectives

• Analyze performance data and devise strategies leveraging our software to increase site performance

• Remain current on relevant industry and internal company products, pricing, markets, plans and developments

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QUALIFICATIONS & EXPERIENCE

• Strong background in revenue cycle within the lab space

• Previous management/supervisory, collaborative experience preferred

• Proven computer and presentation skills

• Experience in EDI systems, patient access and eligibility a must

• Demonstrated success in achieving client satisfaction through keeping customer commitments, resolving customer problems and exceeding expectations​

• Complete understanding of Healthcare System

• Previous experience with medical software and account management

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