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OPERATIONS & SUPPORT
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Client Operations Specialist 

The Client Operations Specialist will be the primary point of contact for customers post go live implementation and will ensure success and satisfaction with FrontRunnerHC products and services. This role will play an integral part in customer account management, operational support, and financial success for the assigned customers. This role will work closely with internal stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to customer operations. 

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What are the Qualifications?

  • Bachelor’s degree preferred 

  • Two years’ relevant work experience  

  • Experience working in a client/customer facing role; proven customer service experience a must 

  • Customer service oriented & an empathic professional who seeks to understand customer needs. 

  • Excellent interpersonal & organizational skills with excellent listening, oral & written communication skills. 

  • Must be able to communicate with customers & internal stakeholders in-person & via virtual meetings with cameras on. 

  • Strong problem-solving skills & ability to think critically. 

  • Ability to work independently & as part of team 

  • Must be able to manage multiple priorities simultaneously. 

  • Strong technical aptitude & analytical ability 

What will I do at FrontRunnerHC?

  • Maintain active & cooperative relationships with customers to positively impact customer loyalty &  revenue growth. 

  • Provide consultative advice to customers, guiding them on maximizing the return on their investment & providing best practices on the use of the platform. 

  • Deliver comprehensive training to customers to ensure they understand product updates & enhancements.   

  • Learn & understand customer workflows & help customers adapt them to leverage FrontRunnerHC solutions.  

  • Become a FrontRunnerHC solutions expert & acquire a deep understanding of the solutions & technical capabilities. 

  • Use & leverage CRM tools. 

  • Respond to customer inquiries & provide timely & effective resolutions. 

  • Analyze customer data to identify trends & opportunities for improvement. 

  • Proactively identify & correct any issues that may impact customer satisfaction or retention. 

  • Plan, prioritize & organize tasks based on a customer’s business needs. 

  • Exhibit flexibility to meet customer needs. 

  • Work with internal team to resolve technical issues & improve product to meet client demands. 

  • Conduct regular cadences with customers for training, feedback & to ensure customers are getting the most value from FrontRunnerHC solutions.  

  • Remain current on relevant industry & internal company products, pricing, markets, plans & developments. 

  • Ongoing training & education related to FrontRunnerHC products, processes & additional resources used for job related purposes. 

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Come Work with Us

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