Implementation Manager

The Director of Implementations is responsible for driving overall business rhythm through implementation, training, follow-up and ensuring successful and continued usage of the company’s solution. He/she will develop close working relationships with clients while leading all aspects of implementations. Additional responsibilities include:

  • Manage and complete projects from beginning to end of implementation life-cycle for accounts and add on projects to a successful conclusion

  • Conduct kick off and introduction conference calls

  • Educate client of available resources in the implementation life-cycle

  • Follow installation standards, project plans and related documentation to ensure a high level of success during the implementation process.

  • Explain project goals to help client create and obtain timeline

  • Track project milestones

  • Assist client through implementation period for preparation to work with trainers

  • Problem solve/issue resolution on reported problems/incidents and questions

  • Direct perform follow up as necessary to complete projects

  • Enforce and evolve best practices and processes to ensure quality and consistency

  • Provide exceptional customer service

Qualifications and Education Requirements

  • Bachelor’s degree required; Masters preferred

  • Strong background with revenue cycle management, preferably as a VP or Director

  • 5+ years working in the healthcare space, preferably in a director’s role

  • Strong background in an Implementation/Project Management capacity

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Startup Development Team

(508) 746-5500
36 Cordage Park Circle
Suite #302
Plymouth, MA 02360

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